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This privacy notice explains what information we collect, how we store this information, how we share this information and how we keep it safe and confidential. We want you to be confident that information is kept safe, secure and for you to understand how and why we use it to support care. Read more below.
This website is hosted by RIVIAM Digital Care on behalf of the Care Coordination Centre, HCRG Care Group Limited. HCRG Care Group as a group provide NHS and Local Authority services on behalf of Bath and North East Somerset. For the purposes of this privacy notice, HCRG Care Group Limited and, its subsidiaries and the HCRG Care Group LLPs will be known as ‘HCRG Care Group’.
The data controller for this website is HCRG Care Group Limited (registered company number 5466033) of The Heath Business and Technical Park, Runcorn, Cheshire WA7 4QX.
The data processor for this website is RIVIAM Digital Care (trading name of Targett Business Technology Limited registered company number: 04543806).
If you have any privacy queries, you can contact The Data Protection Officer for HCRG Care Group by sending a letter to the DPO, HCRG Care Group, The Heath Business and Technical Park, Runcorn, Cheshire WA7 4QX , or email to information.governance@hcrgcaregroup.com
We take the privacy of our website users seriously. This privacy notice tells you what to expect when HCRG Care Group collects personal information through this website in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and Privacy of Electronic Communications Regulation (PECR).
It is a summary of how we collect, use and protect your personal information within the Care Coordination Centre website. We will also explain what rights you have with regards to your personal information and how you can exercise those rights.
Privacy notices and information leaflets about health and care records are also provided at local service level in addition to this website.
When you visit our website, we collect standard internet log information and details of visitor behaviours. This is statistical non-personal data only and we collect it to find out the numbers of visitors to the site and the pages visited. From the collected information, no individuals visiting this website can be identified.
HCRG Care Group use online referral forms via our website to take your data and this will be inputted in to the RIVIAM system.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers so that data (such as the web pages you request) can be sent to you.
Web server log files are used to record information about our site, such as system errors. Log files do not contain any personal information or information about other sites which you have visited.
We process your information for our legitimate interests of being able to respond to your enquiries, concerns or compliments, make improvements to our website and the service that we are providing.
We use cookies to run this website. Cookies are small text files sent by us to your computer, or from your computer or mobile device to us each time you visit our website. They are unique to you or your web browser. They work as memory/identifiers put in your web site browser to help the internet servers to identify you and send the requested by you web pages to your browser.
To run this website, we place 2 essential cookies in your browser:
CRAFT_CSRF_TOKEN
CraftSessionID
We use it to provide functionality to the web site and we are processing your information using our legitimate interest as a legal basis. These cookies will be deleted when you close your browser.
This website is developed using an open-source commonly used content management system (CMS) called Craft. It stores a set of information in the browser session that allows the CMS to operate. Please note that Craft’s default cookies do not collect any personal or sensitive information. If you would like further information on cookies used for the CMS, please read 'How does Craft use cookies'.
_ga - is analytics cookies that provide us with information of which pages you visited and what links you clicked on. This will help us to enhance visitors experience and our legal basis to use your information is legitimate interest. The cookie remains until 2021
All the information collected by the above cookies are not going to be shared with any 3rd parties and your information will not leave UK.
A Google Analytics tool is used to help us understand what information you use on this website. User data activity is stored for 24 months. Google may store this information outside of the EEA and is compliant to the Privacy Shield requirements of the EU. For more information, see Google's policy. We are using legitimate interest for a legal basis for processing your personal information to maintain the functionality and usability of our website. The Google Analytics cookie remains until 2021
For more information about cookies, including how to manage or delete them, please visit www.allaboutcookies.org.
We may need to transfer your personal information to, and store it in, countries outside the European Economic Area which may not protect your personal information as extensively as the United Kingdom. If we do so we will ensure that an agreement is in place with anyone to whom we pass your information to ensure that your data is treated securely and in accordance with this Privacy notice. By submitting your personal information, you agree to this transfer, storage and processing.
We take the security of your personal data very seriously. Technical and organisational controls have been designed and implemented to protect the personal information that we hold about you. These controls may be:
However, due to the inherent security risk of providing information and dealing online, we cannot guarantee the security of any data you disclose online. Therefore, you recognise that your use of our website is entirely at your own risk.
Please be aware that our site may link to other websites which may be accessed through our site. If you follow a link to any of these websites, please note that they will have their own cookies and privacy policies. We do not accept any responsibility or liability for the privacy and security practices of such third-party websites and your use of such website is entirely at your own risk.
